Returns & Replacements

Register a return

If you wish to cancel your order and return it to us, please inform us of your cancellation by email in advance.

You are welcome to use our contact form or write directly to kontakt@teluni.de.

After receiving your message, we will send you all further information about the return and access to our returns portal. There, we will also provide you with the corresponding return address.

Please only send your return after prior registration and exclusively to the return address provided by us.

Please note:

- For hygiene and health reasons, we can only accept unopened and originally sealed products.

- Unfortunately, a refund is not possible for items that have already been opened or unsealed.

Alternatively, you can make use of our 180-day Healthy Hair Growth Guarantee. Further information on this can be found on our website or obtained upon request by email to kontakt@teluni.de.

Processing your request may currently take 24 to 72 hours. We thank you for your understanding.

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Damaged delivery

If your order arrived damaged, a return is not necessary.

In this case, we will of course send you a replacement free of charge.

Please contact us via our contact form or by email at kontakt@teluni.de and provide us with:

- meaningful photos of the damage

- a short video in which the damage is visible

After reviewing your documents, we will arrange for a replacement delivery immediately.